• research methods and techniques suitable for compliance related research projects • sources of data relevant to compliance related research • quantitative and qualitative data analysis techniques relevant to compliance related research • relevant Australian and international standards including but not limited to: - AS 3806: Compliance Programs - AS 4269: Complaints Handling - A/NZS 4360: Risk Management - AS ISO 15489: Records Management • compliance requirements relevant to the organisation • elements of compliance program/management systems including: - specification of compliance management functions, accountabilities and responsibilities within the organisation - compliance related management information systems - record-keeping systems required for compliance management - liaison procedures with relevant internal and external personnel on compliance related matters - breach management policies and processes including the identification, classification, investigation, rectification and reporting of breaches in compliance requirements - compliance reporting procedures - corporate induction and training processes related to compliance management - processes for the internal and external promulgation and promotion of information on compliance requirements and compliance program/management system - compliance complaints handling systems - continuous improvement processes for compliance including monitoring, evaluation and review - strategies for development of a positive compliance culture within the organisation - techniques and performance indicators for monitoring the operation of a compliance program/management system - reporting processes on compliance management including reports on breaches and rectification action • relevant organisational policies and procedures including: - compliance plans and policies in various compliance areas - organisational standards for operations and ethics |